Stoyna Kuntseva

Stoyna Kuntseva is an accomplished professional with extensive experience in operations and program management across various roles in leading companies. Currently serving as Global Operations Director at OnProcess Technology, Stoyna is recognized as a Subject Matter Expert responsible for program operations. Previous roles include Site Lead at Sutherland, where Stoyna managed P&L and supported revenue growth, and Operations Director at Feuji Inc, overseeing vendor management and key client relationships. Stoyna's background also includes significant experience at TeleTech as Operations Director and Service Delivery Manager, focusing on customer relations and service excellence. Stoyna began career in customer support at BTC-ICC and holds multiple master's degrees in Psychology, Management, and Pedagogic from reputable Bulgarian universities.