Thais Ferri

Thais Ferri is an experienced leader in customer success and experience, currently serving as Coordenadora de Customer Success at Onze since September 2024. Previously, Thais held the position of Coordenadora de Customer Experience at Company Hero, overseeing a team that included 1 Team Leader and 14 analysts, and focused on team leadership, people management, and continuous development initiatives. At Loft, Thais led a team of 14 analysts in customer success, contributing to process creation and maintenance. Prior roles include managing customer success projects at techtools ventures and coordinating support and implementation teams at Finnet and Accesstage Tecnologia Ltda. Thais holds an MBA in Gestão Estratégica Empresarial and has completed specialized studies in leadership and people management.