Juan Manuel Fleitas

Juan Manuel Fleitas has over 20 years of experience in various technical and managerial roles. Juan Manuel is currently working as a Senior Technical Account Manager at Ookla, where they ensure the delivery of technical support and customer satisfaction in the Latin American region. Prior to this, they worked as a Technical Account Manager at Ookla, where they were responsible for technical support and collaboration with different teams to ensure customer satisfaction.

Before joining Ookla, Juan worked at Huawei Technologies as a Customer Experience Management Consultant, where they focused on improving customer experience and delivering recommendations for business opportunities. Juan Manuel also served as a Senior Radio Frequency Consultant at Huawei, where they led the delivery of projects and services and ensured the alignment of customer expectations with service level agreements.

Juan also has experience working at Ericsson as a Solution Architect, where they designed and developed technical solutions for customers in the RAN competence domain. Additionally, they worked at Corporación Digitel in various roles, including Radio Access Network Manager, Network Performance Coordinator, Network Performance Supervisor, and Senior Operations Specialist, where they were responsible for network performance, optimization, and maintenance.

Earlier in their career, Juan worked as a University Professor at UNEFA and as a SCADA System Coordinator, Project Leader, and Maintenance Engineer at Hydrocom Control Systems LTD., where they supervised maintenance procedures and coordinated communication infrastructure projects.

Overall, Juan Manuel Fleitas has extensive experience in technical account management, customer experience improvement, network performance, and maintenance. Juan Manuel has strong leadership skills and a customer-centric approach to their work.

Juan Manuel Fleitas has a diverse education history. Juan Manuel pursued a Master of Business Administration (MBA) degree in Business and Administration from IESA, from 2008 to 2011. In 2014, Juan enrolled at Tulane University and completed a Global MBA degree in Global Business and Leadership in 2016.

Prior to their MBA studies, Juan pursued a degree at Universidad Central de Venezuela from 2004 to 2006, specializing in Data Network and Communications. Their studies focused on Networking and Telecommunications. Additionally, from 1997 to 2001, Juan attended Universidad Nacional Experimental Politécnica de la Fuerza Armada, earning a degree in Electronic Engineering with a mention in Communications.

Furthermore, Juan has also obtained several certifications. Juan Manuel holds an edX Verified Certificate for Machine Learning with Python-From Linear Models to Deep Learning, obtained in April 2023, as well as an edX Verified Certificate for Probability - The Science of Uncertainty and Data, obtained in December 2022. Juan Manuel is also a member of the International Institute of Business Analysis (IIBA) and holds their Entry Certificate in Business Analysis™ (ECBA™), obtained in December 2020, and Certified Business Analysis Professional™ (CBAP™), obtained in January 2022.

Juan has also pursued various other certifications, including Tableau Desktop Specialist from Tableau Software (December 2020), Professional Scrum Product Owner (PSPO I) from Scrum.org (September 2020), Professional Scrum Master (PSM I) from Scrum.org (August 2020), and Scrum Developer Professional Certificate - SDPC from CertiProf (August 2020). Juan Manuel has further obtained multiple certifications related to data analytics and visualization, such as Business Intelligence for Consultants (LinkedIn, June 2020), The Complete Tableau Bootcamp for Data Visualization (Udemy, January 2020), and Essential Design Principles for Tableau (Coursera, October 2019).

Moreover, Juan has pursued certifications in the field of analytics, including People Analytics and Operations Analytics from Coursera (December 2019, November 2019), as well as Customer Analytics and Fundamentals of Visualization with Tableau, also from Coursera (September 2019, September 2019). Juan Manuel has also completed courses on Big Data for Managers (Udemy, April 2019) and Business Analytics with Big Data: A Complete Guide (Udemy, April 2019).

In addition to their academic background, Juan has obtained several certifications related to technology and software. Juan Manuel holds an Alteryx Designer Core Certification (Alteryx, August 2022) and an Alteryx Foundational Micro-Credential (Alteryx, July 2022).