Angelo Sugobono

Angelo Sugobono is a bilingual IT Analyst at Open English since October 2021, responsible for ensuring the operation of IT systems and assets for the sales center in São Paulo, Brazil, including platforms like OKTA, Salesforce, and Slack. Prior experience includes serving as an IT Analyst at GrupoCONTEXT S.A., where responsibilities involved managing configuration for incident solutions within ITSM BMC Remedy, and as an Incident Process Manager at Fractalia, focusing on SLA compliance for incidents reported by Telefónica del Perú users. Angelo also coordinated the Service Desk for Telefónica del Perú at PSS Tecnologías de la Información, where significant emphasis was placed on generating statistical reports to track incidents. Educational qualifications include a Bachelor's degree in Information Technology and a specialization in Information Technology Platform and Service Architecture from ISIL Aprende Haciendo.