William Des Roches

William Des Roches has extensive experience in customer support and success management, with a career spanning over four decades. Currently serving as a Customer Support Manager at EMC since 2006, William also holds various roles at Xchange and Exchange Applications, including Customer Success Manager and Client Relationship Manager. Previous positions include Team Leader at Harte Hanks and Business Systems Analyst at Epsilon, as well as multiple roles in customer success and production management from 1972 to 2001. William's educational background includes a degree from Northeastern University, obtained between 1976 and 1981.