João Dias

João Dias is an experienced customer care professional currently serving as the Head of Customer Care at OpenNet Limited, where responsibilities include leading a team of 60 members for SportyBet. Prior to this role, João held the position of Customer Care Manager and Operations Support at NetEase, focusing on community management and multi-channel CRM strategies. João's career also includes experience as a Community Manager at Oasis Games Limited, specifically for "Naruto Online," and earlier internships related to Chinese studies. João Dias holds multiple degrees in Intercultural Studies and Oriental Languages, demonstrating a strong academic background in communication and translation.