Misha Kostov

Misha Kostov has extensive experience in operations and customer support, currently serving as a Shift Lead at Pontica Solutions since July 2021, where responsibilities include monitoring transactions for suspicious activity and supporting KYB activities for B2B clients. Prior to this role, Misha held positions such as Operations Specialist at Blink (acquired by Amazon) and Technical Support Specialist at Siemens. Additional experience includes working as an Order Management Specialist at Sixty K Ltd and various customer service roles. Misha holds a Bachelor's degree in Computer Software Engineering from the Technical University of Sofia, completed in 2021.