Jennifer Rinella

Jennifer Rinella has a diverse work experience spanning multiple roles and companies. Jennifer most recently worked at Openprise as the Director of Training & Knowledge, where they were responsible for the development, strategy, and implementation of the training roadmap. Prior to that, they held the position of Training and Knowledge Manager at Openprise, where they created and implemented a video training library and helped improve technical help documentation.

Before joining Openprise, Jennifer worked at Validity Inc. as a Senior Knowledge Strategist, where they focused on creating and implementing a sales product training and certification program. Jennifer also served as a Customer Success Manager at Validity Inc., leading up to their acquisition of CRMfusion Inc. in February 2018.

Jennifer's work experience also includes a role as a Customer Success Manager at CRMfusion Inc., where they were responsible for ensuring customer satisfaction and success.

Earlier in their career, Jennifer worked at Dell SecureWorks as a Sales Operations Sr. Analyst.

Overall, Jennifer Rinella has demonstrated expertise in training and knowledge management, customer success, and sales operations throughout their career.

Jennifer Rinella has a Bachelor's Degree in B.S. Education with a minor in Athletic Training from Aurora University. Jennifer also holds a Master's Degree in Instructional Design from Western Governors University. In addition to their degrees, Jennifer has obtained several certifications, including DemandTools Basics from CRMfusion Inc. in June 2017 and Salesforce Certified Administrator from Salesforce in March 2016. Jennifer also has certifications in various specialized areas of DemandTools from CRMfusion Inc., including DemandTools Automation, DemandTools Data Maintenance, DemandTools Deduplication, and DemandTools Discovery.