J. Eric Riddle

J. Eric Riddle is a seasoned program manager with extensive experience in AI and innovation within customer operations. At OpenText since November 2019, J. Eric has developed and executed the AI technology strategy for Global Technical Support while successfully managing the transition of the My Support Portal to a unified ServiceNow platform. Prior to OpenText, J. Eric served as a Senior Project Manager at Carbonite, where data-driven insights led to significant cost reductions and enhanced product development for the VM Backup product. J. Eric's career also includes a role as a Support Engineer at Zmanda and a successful tenure as a professional photographer, where innovative business strategies resulted in substantial profit increases.