Shannon Lavery

Shannon Lavery is an experienced professional in customer operations, currently serving as the Customer Operations Manager at Ophelos since May 2021, where leadership of a team of 11 Customer Operations Specialists is a primary responsibility, focusing on customer satisfaction and operational efficiency. Prior roles at Ophelos include Customer Operations Team Lead and Customer Operations Specialist. Previous experience includes positions at CineStore, Monzo Bank as a Financial Difficulties Expert and Customer Operations Specialist, and Apple as a Specialist and Visual Specialist. Additionally, Shannon has a background in production as a self-employed producer for Indie Theory Productions, co-writing and co-producing various multimedia projects, along with earlier experience in customer service at Rawlplug UK. Proficient in tools such as Front, Aircall, Notion, and Excel, Shannon demonstrates resilience and adaptability in fast-paced environments.