William Zanicotti

William Zanicotti has extensive experience in service desk management and operations within the customer service sector. Currently serving as Service Desk Senior Manager at Oportun since October 2016, William has successfully transformed the Help Desk into a comprehensive Service Desk, emphasizing transparency, efficiency, and enhanced customer experience. Previously, William held multiple roles at Aeromexico from December 2001 to October 2016, including Service Desk Manager and Security Manager, overseeing a large team and managing a range of responsibilities from ticket sales to IT support. William's career began at United Airlines from January 1996 to December 2001, where duties included team coordination and customer engagement at the call center. William holds a degree in Administration and Management of Companies from Universidad Autónoma de Aguascalientes.