Razvan-Robert Chilu

Razvan-Robert Chilu has a diverse work experience in various roles and organizations. Razvan-Robert started their career as a Network Administrator at Profi Rom Food, where they managed the company's infrastructure and participated in key projects. Razvan-Robert then worked as a System Administrator at Atos, focusing on managing and maintaining the Active Directory infrastructure.

After that, Chilu joined Red Earth Software as a Technical Consultant, providing exceptional support for the company's product suite. Razvan-Robert interacted with customers, troubleshooted product-related issues, and ensured high levels of customer satisfaction.

Chilu then moved on to OPSWAT, where they held several roles. Razvan-Robert initially served as the Support and Professional Services Manager (EMEA), overseeing technical support and professional services for software applications. Later, they became the Director of Support and Professional Services, responsible for managing support and ensuring the highest quality of customer experience.

Razvan-Robert'slast role at OPSWAT was as the Sr. Director of Customer Experience, where they focused on driving excellence in customer experience, fostering collaboration across departments, and promoting a culture of continuous improvement. Razvan-Robert led the digital transformation of the Customer Experience team, developed and executed new performance metrics, and worked within a voice of the customer framework to improve customer satisfaction.

Overall, Chilu has a strong background in customer support, technical management, and infrastructure administration, with a focus on delivering exceptional customer experience and driving continuous improvement.

Razvan-Robert Chilu attended Traian Lalescu Orsova High School from 2003 to 2007, where they studied Mathematics and Computer Science. After completing high school, they pursued higher education at the West University of Timisoara from 2007 to 2011. Razvan-Robert obtained a Bachelor's Degree in Computer Science from the university.

In addition to their formal education, Razvan-Robert Chilu has acquired several certifications. In October 2019, they obtained certifications from OPSWAT, including the OPSWAT Certified Cybersecurity Associate, OPSWAT Certified MetaAccess Associate, OPSWAT Certified MetaDefender Associate, OPSWAT Certified Secure Data Workflow, and OPSWAT Critical Infrastructure Protection Associate. Razvan-Robert also holds the ITIL v3 Foundations certification.

Furthermore, Chilu has completed other training programs, such as "Installing and Configuring Windows Server 2012" from Microsoft and "Mastering Your Personal Leadership" from Dale Carnegie Training Romania.