Rosita Banks-Taylor

Rosita Banks-Taylor has a diverse work experience in data analysis and account management. Rosita is currently working as the Director of Account Management & Data Analysis at Optica since 2017. Prior to this, they worked at The Optical Society (OSA) where they held various roles starting from Customer Services Representative in 2000 and progressing to Director of Customer & Data Analysis. In their roles at OSA, Rosita was responsible for managing sales and tracking download activity, identifying trends to reduce attrition and increase sales, and producing reports related to publishing activity. Rosita also created efficiencies in claim processing and developed procedural guides. Rosita possesses strong analytical skills and has experience in handling customer inquiries and managing CRM records.

Rosita Banks-Taylor has attended the University of Maryland, but the specific years, degree, and field of study are unknown.