Carmen Kerkow

Carmen Kerkow is an experienced Support Application Analyst at Optica Abrechnungszentrum Dr. Güldener GmbH since October 2019, specializing in 1st-level support for branch software solutions, support ticket management using Redmine and Jira, and documentation in Confluence. Prior to this role, Carmen Kerkow worked at iPRO GmbH from January 2004 to September 2019, providing comprehensive 2nd and 3rd level support, training staff, and serving as a trusted advisor to key account customers. Previous experience includes roles at Binder Optik AG and Fielmann AG as an Augenoptikerin, along with customer management at Carl Zeiss AG. Carmen Kerkow's extensive background in support, training, and customer service is complemented by technical knowledge and project involvement.