Mikael Magnusson

Mikael Magnusson is an accomplished professional in customer success and onboarding, currently serving as the Manager of Global Onboarding at Optimizely since March 2020, where Mikael leads a global team to enhance product adoption and exceed revenue targets. Prior experience includes roles as Head of Customer Success & Onboarding at Albacross, where Mikael developed pivotal onboarding programs, and as Sr. Customer Success & Onboarding Manager at Demandforce, achieving a remarkable 98% retention rate. Mikael's career began in customer service management at BoConcept and includes earlier positions focused on training and technical translation. Holding a Bachelor's degree in Psychology from the University of California, Santa Cruz, and an Associate’s Degree from City College of San Francisco, Mikael combines educational expertise with extensive industry experience to drive customer success initiatives.