Abderrahim Idbelaid

Abderrahim Idbelaid has extensive experience in customer service, currently serving as the Head of Customer Service at Orange Maroc since November 2017. In this role, responsibilities include monitoring and controlling customer service KPIs across various channels, managing a team for digital activity and outbound campaigns, and ensuring compliance with COPC standards. Prior to this, Abderrahim held the position of Client Relationship Analysis Manager, focusing on identifying customer pain points and implementing corrective actions. Abderrahim's career also includes a significant tenure at Phone Group as a Trainer/Manager, where skills development and quality enhancement of agents were prioritized. Abderrahim holds a Licentiate degree in Computer Science and Industrial Management from FST Settat and a Baccalauréat in Experimental Sciences from Lycée Ibn Al Aouam.