Al Bendall

Al Bendall has a diverse work experience spanning across multiple industries. Al started their career in 2004 at National Australia Bank, where they held various positions such as Resources Manager, Senior Project Analyst, Senior Release Controller, Process Manager, and Process Owner. During this time, they were responsible for developing and improving service management processes and ensuring availability and disaster recovery of IT services. In 2013, they co-founded Body Garage Remedial Therapies. Later, in 2015, they joined Origin Energy, where they held roles of increasing responsibility, including Service Manager, Senior IT Service Manager, and currently serves as Head of Technology Service Delivery.

Al Bendall has a diverse education history with a focus on IT service management. In 2011, they obtained a Diploma of Business (Management) from Swinburne University, specializing in operations. Al also completed various ITIL (IT Infrastructure Library) courses, including ITIL Service Capability - Planning, Protection and Optimization in 2011, ITIL v3.0 Service Capability - Release, Control and Validation in 2007, and ITIL Service Capability - Operational Support and Analysis and ITIL Service Capability - Service Offerings and Agreements in 2015. In 2015, they also obtained certification as an ISO 22301 BCMS (Business Continuity Management System) Lead Implementer from PECB.

In terms of additional certifications, Al Bendall earned several qualifications. These include IT Service Desk: Service Management, Improving Your Leadership Communications, and 10 Mistakes Leaders Should Avoid, all from LinkedIn, obtained in 2022 and 2021 respectively. Al also completed the ITIL 4 Managing Professional (MP) Transition Course from DDLS in 2020 and the ITIL Foundation 4 First Look course from LinkedIn in the same year. Additionally, they obtained certification in Core Operational Excellence from Quality Business Services in 2012.

It should be noted that Al Bendall is also listed as an ITIL Expert, although the details of when and where this certification was obtained are not provided. Similarly, the institution where they obtained the COBIT certification is not specified.