Jacob MacKs

Jacob Macks is an accomplished professional with extensive experience in logistics, SaaS implementation, and customer success operations. Currently serving as the 3PL Onboarding & SaaS Implementation Manager at Osa Commerce, Jacob has effectively managed the integration of logistics software and fulfillment operations into multiple company workflows. Previously, Jacob held various leadership roles at Expedia, Inc., including Senior Manager of SaaS Training & Knowledge Programs and Lodging Content and Partner Operations Manager, where notable achievements included a 95% client escalation service recovery response rate and a high level of employee engagement. Additional experience includes positions at The Ritz-Carlton and Starwood Hotels, underscoring a solid foundation in team management and operational efficiency. Jacob earned a Bachelor's degree in Organizational Communication from Arizona State University.