Jonathan Potopovich

Jonathan Potopovich is an IT Support Specialist at Osborn Engineering since June 2023, possessing a robust background in technical support roles. Prior experience includes serving as a Support Analyst at Salesforce from February 2022 to June 2023 and as a System Support Specialist and Helpdesk Analyst at Crum & Forster Pet Insurance Group between June 2018 and February 2022. Jonathan also worked as an IT Helpdesk Technician at GPD Group from August 2017 to June 2018, where responsibilities included providing helpdesk support and troubleshooting various software programs. Earlier experience as a Computer Hardware Technician at Tech Help: Service and Repair Center involved servicing both Windows and Macintosh systems. Jonathan holds a Bachelor of Science in Computer Engineering Technology from Kent State University, completed in 2018.