Ermal Mustafaj

Ermal Mustafaj has significant work experience in the banking sector. Ermal started their career as a Branch Manager at Raiffeisen Bank Albania in 2006 and held this role until 2015. During this time, they also served as a Lean in Branches expert from July 2015 to January 2017. From January 2017 to May 2023, Ermal worked as a Senior SFE. Agile & Lean expert at the same bank, focusing on increasing sales, staff efficiency, and productivity through support and training activities. In June 2023, they joined OTP Bank Albania as the Head of CRM and SFE sector.

Ermal Mustafaj received a Bachelor's degree in Business, Management, Marketing, and Related Support Services from the University of Tirana in 2005. Ermal then pursued higher education and obtained a Master of Business Administration (M.S.F.E) degree in International Business/Trade/Commerce from Universiteti Bujqësor i Tiranës, completing the program between 2010 and 2013. Prior to their university studies, Ermal attended Sami Frasheri High School in Tirane from 1996 to 2000, although no specific degree or field of study information was provided for this period.