Court Merz

Court Merz is an experienced professional in customer service management, currently serving as the Director of Customer Service at Otter Products since June 2011. With a proven track record in various roles including Senior Manager and Customer Service Manager, Court supports 7 Associate Managers overseeing a team of 175 agents for the OtterBox and LifeProof brands. Court drives engagement and development strategies through Gallup 12 and NPS surveys, and is a key contributor to the Quality Assurance program. Prior experience includes serving as a Service Planner at Otter Products and as a Quality Assurance and Operations Customer Service Lead at The Home Depot. Court holds a Bachelor of Science in Marketing from Southern Illinois University Edwardsville, completed in 2002.