Colette Shaw

Colette Shaw has a diverse work experience that spans from 2014 to the present. Colette has been working at Outreach since 2017, holding various roles. Currently, they are the Manager of Support Operations, a position they have held since November 2021. Before that, they were the Senior Escalations Program Manager from May 2021 to November 2021. In their previous role as the Escalations Program Manager from February 2020 to May 2021, Colette was responsible for resolving customer issues and improving customer satisfaction. Colette received the Support Most Valuable Player Award in 2020 for their outstanding performance. Additionally, Colette worked as a Customer Success Manager at Outreach from May 2018 to February 2020, where they worked with 23 corporate accounts and achieved high levels of customer retention and revenue growth. Colette received the Customer Success Love of the Year award in 2019.

Prior to joining Outreach, Colette worked at DocuSign from 2015 to 2017. Colette held the position of Web Sales Supervisor from May 2016 to September 2017. In this role, they supervised web sales activities and achieved sales targets. Before that, they were a Web Sales Specialist and a Web and Mobile Revenue Intern at DocuSign.

Colette also has internship experience. In 2014, they worked at chrisad as a Marketing and Client Services Intern, where they assisted with analyzing and designing business solutions for dental practices. Colette also provided growth management advice to clients. Additionally, in 2014, they interned as a Social Media Marketing Intern at Bondswell.

Overall, Colette Shaw has a strong background in customer success, program management, sales, and marketing, with a proven track record of achieving business objectives and delivering exceptional results.

Colette Shaw holds a Bachelor of Arts (B.A.) degree in Business Management Economics from the University of California, Santa Cruz. The specific start and end years of their education are not mentioned.