Marhaba Shah

Marhaba Shah is a skilled Technical Support Engineer - Tier 2 at Outreach, starting in May 2023, with a certification as an Outreach Administrator and proficiency in managing high-volume support interactions. Prior experience includes a tenure at Apple from March 2018 to July 2023 as a Mac Genius, focusing on mentorship, troubleshooting, and staying updated with technological advancements. Additionally, Marhaba contributed to software asset management within the IS&T SAM team, collaborating with various stakeholders to optimize processes and manage licensing efficiently. Earlier experience includes roles at Firebirds Wood Fired Grill, where Marhaba excelled as a Team Lead Trainer, utilizing expertise in sales and training to enhance customer service and drive growth.