Michelle Harkins

Michelle Harkins is an experienced operations leader with a background in customer service and team management. Currently serving as the Zero Carbon Living Group Lead at OVO since April 2021, Michelle has previously held key positions such as Home Moves Team Lead Cover at SSE plc and Team Manager at Scottish Power Response. Early career roles include Retention Agent/Manager at BlueInc Group and Outbound Sales Agent at esure, showcasing strong skills in customer retention and sales. Additionally, experience as a Shift Manager at McDonald's demonstrates effective team leadership and operational management. Michelle's administrative skills were developed as a Part-Time Office Manager at Brookfield Tiling. Michelle's educational background includes completion at Abronhill High School.