Roseanne Baxter

Roseanne Baxter is an experienced leader in customer service and resolution, currently serving as the Director of Service - Customer Resolution and Social Media at OVO since February 2021. Roseanne's focus lies in fostering positive workplace cultures, excellence in complaint handling, and developing strong leadership teams. Previously, Roseanne was the Head of Customer Care at SSE/OVO and held various roles at SSE plc, including Site Operations Manager, Sales, where leadership was provided for 300 personnel to drive growth and customer retention. Additional experience includes serving as a Trustee for The OVO Charitable Foundation and holding managerial positions focused on sales compliance and customer service. Roseanne's career began as a Customer Service Advisor, reflecting a strong foundation in customer-centric roles. Education was completed at Perth Grammar School from 1993 to 1997.