Paulina L.

Paulina L. has a diverse work experience in customer support and IT help desk roles. Paulina started their career at Marriott International as a Regional Reservations Agent, where they provided assistance with reservation requests and general hotel information. Paulina then moved on to become a Platinum Desk Reservations Agent, managing account maintenance within the Marriott rewards loyalty program and addressing complaints. Later, they worked as an Assist Agent, providing support to other agents and handling technical issues. Paulina then joined CompuCom as an IT Help Desk Analyst, assisting users with troubleshooting and access requests for various applications. Most recently, they worked at Hootsuite as a Customer Support Advocate, ensuring a seamless customer experience by handling billing inquiries and technical issues. Paulina is proficient in using platforms like Zendesk, Hootsuite, and Google Suite. Paulina's most recent role is as a Customer Support Specialist at OXIO.

Paulina L. obtained their primary education at the Instituto Superior Mariano Moreno from 2011 to 2013, where they earned a degree in Cocinera y Pastelera Profesional, specializing in Cocina y gastronomía, general. In addition to their formal education, Paulina has obtained several certifications related to building an audience on Instagram for creators, creating positive conversations with challenging customers, call control strategies for customer service, leading and inspiring change, social leadership by Ryan Holmes, winning back a lost customer, macOS Monterey essential training, and macOS quick tips. Paulina obtained these certifications from LinkedIn in December 2021.