April T.

April T. began their work experience in 2005 as a Sr Fraud Specialist at Wachovia Corp. April then moved on to work at Citi as a Training Specialist/ CSR III from 2008 to 2011. April T. joined OneWest Bank in 2011 as a Customer Service Team Lead, providing floor support and coaching for a team of 22 agents. In 2015, they joined Dun and Bradstreet as a Sr. Client Service, where they stayed until 2019. During their time at Dun and Bradstreet, they transitioned to Accenture as a Knowledge Manager Lead, responsible for training new help desk agents, creating job aid guides, and quality management. April T. also worked as a Back Office QA Content Reviewer at Accenture from 2021 to 2022, where they contributed to developing work processes and software review processes. Currently, they hold the role of Business Process Manager at Oxygen Finance since May 2023.

April T. attended Excel High School, but there is no information provided regarding the start and end years, degree name, or field of study. In addition to their high school education, they obtained two certifications: an Associate in Customer Service (ACS) from LOMA in August 2018, and a Fellow in Life Management Institute (FLMI) from LOMA in June 2018.