Fayla Jones is an experienced operations project and customer relationship manager currently employed at Pacific Rubber, where efforts include the creation of customer satisfaction surveys to enhance internal initiatives. Previously, Fayla held various positions at Ultra Clean Technology, culminating in the role of Customer Program Manager III, overseeing large account management, training new staff, and resolving escalations. Additionally, Fayla has a strong background in project management, having navigated organizational transitions during a merger and managing reconciliation processes. Earlier experience includes an administrative role at Printrex, Inc., focusing on accounts payable processes. Fayla holds a Bachelor of Arts in Business Administration with a concentration in Human Resource Management from San Jose State University and an MBA in Human Resources Management from Capella University.
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