Todd McCullogh

Todd McCullough is currently the Manager of IT Operations at PacketWatch. Previously, they were the IT Director at Enterprise Technology Services from December 2014 to February 2017. Before that, they were the IT Services Manager at MYTEK from June 2012 to December 2014. In that role, they were responsible for developing work flow processes, managing the engineering team, and escalation point for service incidents. Todd was also responsible for reporting metrics for all technical resources, such as utilization, ticket aging, first contact resolution, first level resolution, % level 1 resolvable, average ticket times, etc. Additionally, they were accountable for overall client satisfaction and service quality for MSP agreements, projects, and incidents. Prior to their role at MYTEK, Todd McCullough was a Site Manager at Long View Systems from July 2011 to May 2012.

Todd McCullough has a degree in statistics from the University of Georgia.

They are on a team with and John Bornt - Director, Cyber Operations. Their manager is Michael McAndrews, Chief Technology & Security Officer.