Elena Morell

Elena Morell is an experienced Customer Success Manager currently at Paddle since January 2025, with a strong background in modernizing B2B payments through previous roles at Hokodo from February 2022 to January 2025 and in customer operations prior. Previously, Elena served as a Client Support Supervisor at NatWest Group, where supervision and team performance management were key responsibilities. An extensive history in event management as Knowledge Services & Events Manager with the Institution of Engineering and Technology further complements a diverse skill set. Elena began professional career as a Guest Relations Manager at The Mandrake Hotel. Educational qualifications include a Postgraduate Degree in Strategic Management & Leadership and a Bachelor's degree in Business Administration and Management from Cambridge Management and Leadership School, along with a Bachelor of Laws (LLB) from Universidad Nacional de Educación a Distancia.