James Pitcher

James Pitcher is a seasoned professional in customer success and IT management with extensive experience spanning over two decades. Currently serving as a Principal Customer Success Engineer at PagerDuty since July 2021, James previously held various influential roles at Adaptiva, culminating as VP of Customer Success where James led customer experience processes and managed a global team. Earlier experience includes key positions at Skanska UK, where James managed IT automation and improvement initiatives for a large user base, as well as providing technical support and solutions across multiple regional sites. James began the career at Whessoe Oil & Gas as an IT Support Analyst, focusing on support for Microsoft Windows and related applications.