Cassandra Frank

Cassandra Frank has a diverse range of work experience. Cassandra is currently working as a Customer Success Manager at PageUp since July 2022. Previously, they worked at the University of Cincinnati Online from May 2021 to July 2022 as the Director of Online Retention, and from April 2020 to May 2021 as the Assistant Director of Online Retention. Prior to that, they served as a Program Retention Specialist/Student Success Coordinator at the same institution from August 2018 to April 2020.

Before their time at the University of Cincinnati Online, Cassandra worked as a Senior Academic Advisor at the University of Cincinnati from March 2012 to August 2018. In this role, they contributed to various initiatives such as creating a 6 year course plan for students, redesigning new student orientation training, and providing student-centered advising to approximately 500 students.

Cassandra also gained experience as a Therapist at Dr. Sharon Phillips and Associates, LLC from December 2010 to July 2011, where they built trusting relationships with diverse populations and negotiated conflict between family members. Cassandra also worked as an Outpatient Therapist at Child Focus from February 2009 to December 2010, focusing on empowering students and their parents and educating them about various academic skills.

Lastly, Cassandra served as a Counseling intern at the Cincinnati Christian University Counseling Center from January 2008 to September 2008. In this role, they coached college students through assessments, empowered younger students to build upon their strengths, and created a database for tracking internship requirements.

Overall, Cassandra Frank has a strong background in customer success management, online retention, student advising, therapy, and counseling.

Cassandra Frank obtained a Master's degree in Counseling from Cincinnati Christian University, attending from 2006 to 2008.