Sonu Sharma

Sonu Sharma is an accomplished leader in customer success with extensive experience in building and managing high-performing organizations across notable technology companies. Currently serving as the Global Head of Customer Success at Palo Alto Networks since March 2019, Sharma has successfully defined and implemented strategies that emphasize customer satisfaction, retention, and operational excellence. Previously, as Director of Customer Success Services at Citrix, Sharma developed a robust organization dedicated to driving customer engagement and satisfaction. Earlier roles include Senior Account Manager at Akraya Inc, Senior Engagement Manager and Principal Consultant at Sun Microsystems, Technical Lead Consultant at Xoriant Corp, and Technical Consultant at KPMG Consulting. Sharma holds a Master of Technology in Physics from the Indian Institute of Technology, Delhi, and a Master of Science in Applied Physics from Devi Ahilya Vishwavidyalaya.