James Golden

James Golden has a diverse work experience spanning various roles in the technology and banking sectors. James currently works as an Application Support Manager at Panopto since April 2021. Prior to this position, they served as an Application Support Engineer Level III and Lead at Panopto from August 2017 to April 2021.

Before joining Panopto, James worked at Satori Software, where they held multiple technical support positions. James was a Lead Technical Support Engineer from October 2013 to July 2017, responsible for improving the customer support experience, managing support staff, and interviewing potential candidates. James also served as a Senior Technical Support Engineer from November 2012 to October 2013, mentoring junior-level support engineers and developing training programs. James started at Satori Software as a Technical Support Engineer from December 2006 to November 2012, providing advanced technical support for postal discount sorting software packages.

Prior to their time at Satori Software, James worked at Washington Mutual Bank as a Technical Analyst I from March 2005 to August 2006, where they developed and maintained an Access Database for ticket monitoring and reporting. James also worked as a Call Agent II from March 2002 to March 2005, providing advanced technical support and managing user accounts for banking systems.

Earlier in their career, James served as a Technical Support Lead at HostPro from August 2000 to November 2001, a Technical Support Specialist at Arkansas.Net from June 1999 to August 2000, and an Administrative Assistant at Lindsey & Associates from September 1998 to June 1999.

James Golden obtained a Certificate in C# Programming from the University of Washington from 2016 to 2017. Prior to that, they graduated from Morrilton High School with a General Education degree between 1993 and 1995. Additionally, they hold a Salesforce Platform Basics Badge certification from Salesforce Trailhead, although the exact date of obtaining this certification is unknown.