Alfonsina R.

Alfonsina R. has a diverse range of work experience spanning over a decade. Alfonsina started their career as a Hotel Receptionist at the Courtyard by Marriott Santo Domingo in 2009, where they provided excellent customer service and handled guest check-ins and check-outs. In 2010, they joined ATOM Dominicana as an International Sales Executive, engaging in both B2B and B2C sales efforts for international touristic packages.

Alfonsina then transitioned to the Ministry of Tourism of the Dominican Republic, where they worked as a Cruise Port Operations Manager. In this role, they organized and executed all actions related to cruise operations, using problem-solving and critical thinking skills to develop strategies for expanding the business.

In 2018, Alfonsina joined Intrepid Travel as an Adventure Consultant, specializing in sales for private group and individual travel. Alfonsina maximized sales through exemplary customer service practices, staying up to date with product knowledge and utilizing sales techniques to develop strong client relationships.

Most recently, Alfonsina worked at Paper, initially as a Customer Success Associate in 2020. Alfonsina then progressed to become the Customer Support Manager and later the Director of Customer Support, showcasing their effective leadership skills and dedication to providing top-notch customer support.

Overall, Alfonsina R. has gained extensive experience in customer service, sales, and operations within the hospitality and tourism industry.

Alfonsina R. has a Master's degree in Management for Tourism Companies with a specialization in e-Tourism: Marketing and Sales Strategies from CETT_UB Tourism & Hospitality, Education/Research. Alfonsina also holds a Bachelor's degree in Hospitality Administration/Management from Pontificia Universidad Católica Madre y Maestra. In addition to their degrees, Alfonsina has obtained various certifications, including Foundations: Data, Data, Everywhere from Coursera in 2023, Guide / Self-Service from Zendesk in 2022, Managing a Customer Service Team from LinkedIn in 2021, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in 2020, Travel Counsellor from the Travel Industry Council of Ontario in 2018, Job Skills: Learning the Basics from LinkedIn in 2018, and SEO: Videos from LinkedIn in 2018.