Kimberly Carter

Kimberly Carter is an experienced shipping and customer delivery management professional currently serving as Shipping Manager at Papier since March 2022. Previously, Kimberly held multiple roles at New Look from November 2010 to March 2022, culminating in the position of Customer Delivery & Collections Manager. Responsibilities included managing courier relationships, monitoring service level agreements, providing performance updates, and leading a team to achieve high service standards. Kimberly also demonstrated strong analytical capabilities by evaluating data to identify improvement opportunities and driving exceptional customer service. Early career roles included positions such as UK Customer Delivery Executive and Security Officer, paired with educational background from Stoke on Trent Sixth Form College and St Thomas More Catholic College.