Jonathan Richards

Jonathan Richards is a seasoned professional in customer success and project management with extensive experience across various roles. Currently serving as a Customer Success Manager at Paragon since February 2024, Jonathan previously held the position of Customer Success Team Manager at Padlet, where responsibilities included team management, customer training, and data analysis for user engagement. Before that, Jonathan worked at Redfin for six years, progressing from a Support Agent to a Listing Coordinator, where a high capacity for managing complex transactions and enhancing operational processes was demonstrated. Jonathan's career started with transactional and IT support roles at Park North Real Estate Group and customer service at UC Santa Barbara's library, culminating in volunteer wildlife care experience that showcased a commitment to community education and animal welfare. Jonathan holds a Bachelor of Arts in History from UC Santa Barbara.