Madhurima Ghosh

Madhurima (Rima) Ghosh is an experienced Escalations Specialist currently working at Paramount Commerce since May 2021, where responsibilities include handling escalated customer and merchant inquiries, managing fraud investigations, and collaborating with banking partners. Prior to this role, Madhurima held various positions at Bell from January 2007 to January 2021, including Escalation Specialist and Client Solutions & Retention Representative, focusing on enhancing service quality and achieving corporate targets. Madhurima holds a Bachelor's Degree in English Language and Literature from the University of Calcutta, India, and completed high school at St. Joseph's Convent.