Mick Groom

Mick Groom is a seasoned Account Manager at Parcelforce Worldwide since December 2018, overseeing a portfolio of 2-300 business accounts valued at over £5 million annually while managing day-to-day customer relationships. Prior to this role, Mick was an Advanced Co-worker at IKEA Group, responsible for performance reporting and data management for multiple UK Customer Service Centres. Mick also has experience as a QCF/NVQ/Standards Assessor, delivering vocational training to taxi drivers, and previously worked as a self-employed taxi driver and a salesperson with various roles in quality inspection and mechanical engineering earlier in the career. Educational qualifications include a Level 3 NVQ Assessor certification, essential IT skills, and studies in music performance.