Michael M.

Michael M. has a diverse work experience spanning several industries. Michael is currently employed at Parexel as a Principal RWD Solutions Leader, a role they started in May 2022. Before joining Parexel, Michael worked at CALYX as a Senior Service Acceptance Manager from January 2022 to May 2022. Prior to that, they held the position of Associate Director, Service Operations at CALYX from January 2021 to December 2021.

Michael's longest tenure was at Parexel, where they worked from July 2017 to December 2020. During their time there, they held various roles including Associate Director, Service Operations and Customer Care Services Manager. Michael'sresponsibilities included overseeing L1/L2 support for multiple product lines and leading a team of managers and staff across multiple global locations.

Before joining Parexel, Michael gained experience in IT support and management. Michael served as an Infrastructure Manager during a secondment at CALYX from November 2013 to June 2014. Prior to that, they worked as a Client Support Specialist at Parexel from December 2005 to September 2009.

Michael also has earlier work experience in other industries. Michael worked as a Care Assistant at AMG Nursing & Care Services in 2004 and as a Sales Consultant at Next Group PLC from November 2002 to June 2004. Michael started their career as a Service Expert at Burger King Corporation from 2000 to August 2002. In 1996, they worked as a Newsagents Sales Representative at a Supermarket.

Michael M. graduated from Nottingham Trent University in 2005, where they earned a Bachelor of Science (BSc) degree in Biomedical Sciences, General. Prior to that, they attended Bury College from 2000 to 2002, obtaining 3 A-Levels and 2 AS-Levels. Michael'ssecondary education took place at Prestwich High School from 1995 to 2000, where they obtained 9 GCSEs. Additionally, Michael has obtained additional certifications, including a Lean Six Sigma Yellow Belt Certification from PAREXEL in 2018 and an ITIL® Foundation Certification from Learning Tree International in 2015.