Sharath Patil

Sharath Patil has extensive experience in contact center technologies and management. Sharath worked as a Principal Contact Center Engineer at Patelco Credit Union, where they designed technical architectures, integrated different environments, and implemented new technologies. In a previous role as a Senior Contact Center Engineer at Patelco Credit Union, they oversaw the development and support of the telephony and contact center platform. Prior to their time at Patelco Credit Union, Sharath worked at Apple as the Genesys Contact Center Solutions Lead, managing a team responsible for workload distribution and application support. Sharath also held roles as a Senior Software Engineer and Software Engineer, collaborating with operations and development teams to address customer issues and enhance the Genesys system. Before Apple, Sharath worked at Tata Consultancy Services as an Associate Consultant, leading a global support team for Apple's contact center technology platform. Sharath provided technical guidance, institutionalized standard methodologies, and ensured the platform's readiness and security.

Sharath Patil completed a Bachelor of Engineering (BE) in Computer Science and Engineering from Dr. Ambedkar Institute Of Technology between 2004 and 2008. In 2020, they obtained a certification as a Certified SAFe® 4 Agilist from Scaled Agile, Inc.