Ryan Hoad

Ryan Hoad is an experienced Information Technology Service Management Analyst at Pathward since October 2021, with a robust background in IT service management spanning over a decade at HCL Technologies. In previous roles, including IT Service Desk Manager for Cox Communications and EMC & RSA, Ryan managed daily operations for Service Desk teams and provided high-level support for executives. Expertise includes troubleshooting in diverse environments, using various ticketing systems, and focusing on service level agreements. Ryan's career began as a Help Desk Technician at Implus Footcare, LLC, and included a role as Photo Lab Manager at Walgreens. Ryan holds an Associate's degree in Computer Science and a Bachelor's degree in Spanish from the University of North Texas.