Joanne Hodge

Joanne Hodge has over 30 years of work experience, starting in 1987 at Procter & Gamble as a Global IT Service Delivery Manager/Project Manager. Joanne managed a team of 22 IT professionals and a call center, overseeing daily IT operations and providing end-to-end support for Windows and Netware computing environments. Joanne also handled change management, program and project management, and conflict resolution.

In 2003, Joanne joined Hewlett-Packard as a Global IT Service Manager/Project Manager/Seams Manager/Systems Analyst. Joanne took on various roles within the company, including Global Workplace Services Project/Seams Manager and Document Management Service Manager. Joanne provided strategic and operational leadership for process improvements, vendor management, and contract management. Joanne collaborated with customer management, direct reports, and external vendors to analyze business issues and implement solutions. Joanne was also responsible for identifying global process improvement opportunities and implementing initiatives.

Since June 2016, Joanne has been working at PatientPoint, LLC as a Software QA. Their responsibilities include conducting quality assurance for an ERP Customer Management System application and three associated websites. Joanne is in charge of user acceptance testing using the Model Office methodology and performs final testing for each release. Joanne conducts UAT either in-person or via remote session.

In addition to their current role at PatientPoint, Joanne also has experience as a Senior Service Delivery Manager at the same company from 2007 to 2008. Joanne managed a team of 4 service technicians and 4 customer service representatives, overseeing the installation and maintenance of the Waiting Room Network (WRN). Joanne provided first-level support and troubleshooting/problem-solving.

Overall, Joanne Hodge's work experience showcases their expertise in IT service management, project management, process improvement, vendor management, and quality assurance.

Joanne Hodge attended Cincinnati State Technical and Community College from 1984 to 1986, where they obtained an Associate of Science degree in Computer Operations and Management. Following this, they attended Xavier University from 1989 to 1991, majoring in Management Information Systems and Services. Joanne also has additional certifications, including ITIL - Foundation Level and PMP, obtained through the PMI - Cincinnati Chapter.