Josh Black

Josh Black has over nine years of experience in account management and customer success, currently serving as Manager of Account Management (Key Accounts) at PatSnap since November 2016, where leadership of a team of seven Account Managers has resulted in achieving quarterly net retention and expansion targets. Prior roles at PatSnap include Team Lead and Account Manager in the Mid-Market segment, as well as Customer Success Manager, earning recognition in President's Club 2017 for achieving the highest net retention. Before PatSnap, Josh held positions at Trustpilot, serving as Business Development Manager and Pre-sales and Customer Success Manager, and at Feefo as Onboarding Manager. Early career experience includes a Sales Development Representative role at Convergence Marketing. Education includes a Bachelor of Arts in Politics from the University of Leeds and A-Levels in Politics, History, and Chemistry from Wellington College.