Serkan Akbaba

Serkan Akbaba is a seasoned professional in customer experience management, currently serving as a Customer Experience Senior Manager at Paycell since May 2022. Prior to this, Serkan held the position of Customer Experience Manager at Fibabanka from March 2021 to May 2022. A significant portion of Serkan's career was spent at BNP Paribas Cardif, where roles included Customer Experience and Digital Marketing Assistant Manager, Alternative Delivery Channels Strategic Planning & Sales - Assistant Manager, and Senior Associate in Alternative Delivery Channels from April 2010 to March 2021. Earlier experience includes working as an Associate in Alternative Delivery Channels at Eureko Insurance (Garanti Insurance) from March 2008 to April 2010. Serkan holds an MBA from Beykent University, completed between 2016 and 2018, and a bachelor's degree from Anadolu University, attained from 2004 to 2008, following foundational education at İstanbul Atatürk Anadolu Lisesi from 2000 to 2004.