Rachael Drouet

Rachael Drouet has extensive work experience in the fields of HR, training, and people development. Rachael currently works at PCI Pal as the Head of People and Development, where they manage the implementation of People and Culture activities across various territories. In this role, Rachael also leads the evolution of the company's culture to create a positive learning and development environment. Prior to this, they worked as a People and Development Manager at PCI Pal, where they managed recruitment, contract agreements, and ensured compliance with employment laws across different regions. Rachael previously held the position of Business Improvement Manager at PCI Pal, where they oversaw training and development initiatives and managed HR activities.

Before joining PCI Pal, Rachael worked at CallScripter as a Training and Education Manager. During their time there, they designed and delivered technical training courses, managed customer transitions, and oversaw staff development projects. Prior to that, Rachael worked at CEVA Logistics as an Engineering Analyst/IT Trainer, where they provided IT and engineering training and implemented change processes. Rachael also worked at BT as an IT Consultant, providing training and support for an IT finance/project management system.

Earlier in their career, Rachael worked on various roles including IT Training Consultant at WWP Ltd delivering IT training to legal professionals, Recruitment Consultant at Reed, HR Administrator at Ionica, and HR and Training Officer at BT.

Overall, Rachael Drouet has a diverse background in HR, training, and people development, with experience in managing recruitment, designing and delivering training courses, and implementing HR initiatives across multiple companies and industries.

Rachael Drouet's education history includes several certifications and qualifications in the field of human resources. In 1993-1994, they attended Suffolk University Law School and obtained a Chartered Institute of Personnel and Development degree in Human Resources Management and Services. In 2005-2006, they attended the Institute of Leadership and Management and received a Certificate in Management. In 2012, they enrolled in ICS Learn and studied CIPD Level 5 Employment Law, though the end year of their studies is not specified.

Additionally, Rachael Drouet has obtained two additional certifications. In October 2016, they completed a course on "Gamification of Learning" offered by LinkedIn. Most recently, in November 2022, they obtained a certification in "Human Resources: Managing Employee Problems," also through LinkedIn.