Zakia Chisolm

Zakia Chisolm's work experience begins with their role as a Customer Care Representative at Xerox from November 2013 to March 2015. During this time, they assisted customers with troubleshooting technical issues with iOS devices and provided support for Apple ID account information.

In 2015, Zakia worked as a Technical Support Specialist at NeoNova Network Services. Zakia'sresponsibilities included assisting customers with internet, cable TV, IPTV, phone, and email issues. Zakia also acted as a liaison between customers and the home office to build trust and rapport.

From January 2016 to October 2016, Zakia was a Technical Support Analyst at Adecco. Zakia'sduties involved troubleshooting hardware and software issues remotely, analyzing data using Microsoft Excel spreadsheets, and verifying connectivity through troubleshooting via remote servers.

In 2017, Zakia worked briefly as a Technical Support employee at Cadence Design Systems, where they were responsible for initial IT setup for new hires, ongoing configuration and maintenance of IT-supported hardware and software, as well as software and hardware installation.

Since September 2019, Zakia has been working at PCLaw | Time Matters, initially as a Junior Customer Support Engineer. In this role, they navigated accounting software applications to troubleshoot issues reported by users, managed a high volume of calls and emails, and provided guidance in using accounting software applications. Zakia also analyzed client workflows, tracked issues through an internal ticket system, performed software testing, and participated in related projects. Zakia is currently working in the position of Senior Customer Systems Engineer.

Overall, Zakia Chisolm has gained extensive experience in technical support, troubleshooting, customer service, and software analysis throughout their work history.

Zakia Chisolm's education history begins in 2015 when they attended Wake Technical Community College. Zakia pursued a degree in Accounting and graduated from the institution in 2016. Subsequently, from 2016 to 2019, Zakia studied Accounting and Finance at North Carolina Central University.