Sandra Müller

Sandra M. has extensive experience in customer service and project management, currently serving as Responsable de servicio al cliente at Orange since May 2018, focusing on project innovation to enhance customer experience and integrating artificial intelligence in service delivery. Previous roles at Transcom included Supervisor and Coordinator within call centers, overseeing teams aimed at client retention and developing sales strategies while providing ongoing feedback and coaching. Sandra holds a degree in Biology from Universidad Autónoma de Madrid and has furthered education with certifications in process analytics, artificial intelligence, project management, and neuroliderazgo, solidifying expertise in both customer service improvement and leadership.