Michael Dawson

Michael Dawson is a seasoned professional with extensive experience in Salesforce administration and customer service management. Currently serving as a Senior Salesforce Administrator at Pen Test Partners since July 2022, Michael previously held the position of Salesforce Administrator at Central Pharma from November 2021 to July 2022. Prior to that, Michael had a long tenure at Snap-on Industrial Europe, where responsibilities evolved from Customer Service Supervisor to Customer Services, Special Projects & Supply Chain Manager, overseeing multiple departments and enhancing service efficiency. Michael's foundational experience includes roles in customer service and business systems analysis, combined with a BTEC National Diploma in Business from Tresham College.