Erica Akroyd

Erica Akroyd is a seasoned professional in Customer Success with extensive experience across various roles and companies. Currently serving as Sr. Manager for Scale Customer Success and Programs at Pendo.io since January 2017, Erica has led high-performing teams focused on retaining and expanding customer accounts. Previous positions at Pendo.io include managing both Mid-Market and Enterprise Customer Success teams, where Erica achieved significant results such as a 178% increase in customer training and substantial improvements in renewal rates. Prior experience includes roles as a Customer Success Manager at inMotionNow and a Case Manager at the North Carolina Department of Health and Human Services. Erica also ran a photography business and contributed as a Customer Success Coach for Catalyst Software. With a Master's degree in Social Work from the University of Georgia, Erica combines a strong educational background with a proven track record in customer engagement and team leadership.